Privacy Policy

Effective Date: August 21, 2025

1. Introduction

This Privacy Policy describes how Pickleball Wait Times ("we," "our," or "us") collects, uses, discloses, and protects your personal information when you use our website and services. This policy is governed by the Personal Information Protection Act (PIPA) of British Columbia and the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada.

2. Information We Collect

2.1 Personal Information You Provide

• Name: When you submit wait time updates
• Email Address: For communication and feedback purposes
• Wait Time Reports: Court conditions and paddle wait information
• Contact Information: When you contact us for support

2.2 Information Collected Automatically

• Device Information: Browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent, features used
• Location Data: General location (city/region) for court recommendations
• IP Address: For security and analytics purposes
• Cookies and Tracking: Session data and preferences

2.3 Information from Third Parties

• Analytics Services: Google Analytics or similar services
• Hosting Providers: Technical data from our hosting services

3. How We Use Your Information

3.1 Primary Purposes

• Service Delivery: Display wait times and court information
• Community Features: Show your name with submitted updates
• Communication: Respond to inquiries and provide support
• Service Improvement: Analyze usage patterns and enhance features

3.2 Secondary Purposes

• Security: Prevent fraud, spam, and abuse
• Legal Compliance: Meet regulatory requirements
• Business Operations: Maintain and operate our services
• Marketing: Send updates about new features (with consent)

4. Legal Basis for Processing (PIPEDA/PIPA Compliance)

• Consent: For displaying your name with wait time updates
• Legitimate Interests: For service improvement and security
• Legal Obligations: For compliance with applicable laws
• Contractual Necessity: For providing our core services

5. Information Sharing and Disclosure

5.1 Public Information

• Your name appears publicly with wait time updates you submit
• Wait time data is publicly displayed to help the community

5.2 Service Providers

We may share information with:

• Hosting Services: For website operation
• Analytics Providers: For usage analysis
• Email Services: For communication
• Security Services: For fraud prevention

5.3 Legal Disclosures

We may disclose information when:

• Required by law or court order
• Necessary to protect our rights or safety
• Part of a business transfer or merger
• With your explicit consent

5.4 We Do Not

• Sell your personal information to third parties
• Share your email address publicly
• Use your information for unrelated purposes without consent

6. Data Security and Protection

6.1 Security Measures

• Encryption: Data encrypted in transit and at rest
• Access Controls: Limited access to authorized personnel
• Regular Updates: Security patches and system updates
• Monitoring: Continuous security monitoring and threat detection

6.2 Data Retention

• Wait Time Data: Retained for historical accuracy and trends
• Contact Information: Retained while you use our service
• Analytics Data: Aggregated data retained for service improvement
• Legal Requirements: Some data retained as required by law

7. Your Privacy Rights

7.1 Under Canadian Law (PIPEDA/PIPA)

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate information
• Withdrawal: Withdraw consent for certain uses
• Portability: Request your data in a portable format
• Deletion: Request deletion of your personal information

7.2 How to Exercise Rights

Contact us at etethier1@gmail.com with:

• Your full name and contact information
• Specific request (access, correction, deletion, etc.)
• Verification of your identity
• Preferred method of response

7.3 Response Timeline

We will respond to your request within 30 days as required by Canadian law.

8. Cookies and Tracking Technologies

8.1 Types of Cookies

• Essential Cookies: Required for basic functionality
• Analytics Cookies: Help us understand usage patterns
• Preference Cookies: Remember your settings
• Marketing Cookies: For relevant content (with consent)

8.2 Cookie Management

You can control cookies through your browser settings. Note that disabling certain cookies may affect functionality.

9. International Data Transfers

Your information may be processed in:

• Canada: Primary data storage location
• United States: For certain cloud services with adequate protections
• Other Jurisdictions: Only with appropriate safeguards

10. Children's Privacy

• Our service is not intended for children under 13
• We do not knowingly collect information from children under 13
• If we discover such collection, we will delete the information promptly
• Parents can contact us to request deletion of their child's information

11. Changes to This Privacy Policy

11.1 Updates

We may update this policy to reflect:

• Changes in our practices
• New legal requirements
• Service improvements
• User feedback

11.2 Notification

We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Effective Date"
• Sending email notifications for significant changes
• Providing prominent notice on our website

12. Contact Information

12.1 Privacy Officer

13. Definitions

• Personal Information: Information about an identifiable individual
• Processing: Any operation performed on personal information
• Third Party: Any person or organization other than you or us
• Consent: Voluntary agreement to the collection and use of personal information